We use cookies to operate this website and to improve its usability. Full details of what cookies are, why we use them and how you can manage them can be found by reading our Site Terms. Please note that by using this site you are consenting to the use of cookies.

September 30, 2013

FAQ

All topics

Print

REGISTRATION

Payment methods

What are the different methods of payment?

Pay online by credit card, or send your completed offline contract to pay by bank transfer, credit card or check.

UK & Ireland & Australia & New Zealand
Greybrook House - 28 Brook Street
London W1K 5NQ
Tel.: +44 (0)20 7528 0086
Fax: +44 (0)20 7895 0949
Jessica.Thorn@reedmidem.com

North America - USA , Canada
Client Administration
360 Park Avenue South - 9th Floor
New York, NY 10010
Tel.: + 1 212 284 5130
Fax: +1 212 284 5148
midemusa@reedmidem.com

Europe (excluding the UK),
Asia, Middle East, Africa, Latin America

Client Administration
27, quai Alfonse Le Gallo - CS 10026
92513 Boulogne Billancourt Cedex
Tel.: +33 (0)1 79 71 98 10
Fax: +33 (0)1 79 71 99 20
customerhelpdesk@reedmidem.com

Please note that for security reasons, we cannot accept credit card payments via email. Credit card details received by email will automatically be deleted and the contract destroyed.

Online registration

I am having trouble registering online. Can you help?

If you encounter trouble submitting payment online, download and complete the offline contract available in the Register section. Include your credit card information. Then fax it to the following number: +33 (0)1 79 71 90 90. Should you prefer to pay by bank transfer, mail it to us at this address: customerhelpdesk@reedmidem.com
Please note that for security reasons, we cannot accept credit card payments via email. Credit card details received by email will automatically be deleted and the contract destroyed.

For further assistance, email customerhelpdesk@reedmidem.com with subject line “REGISTRATION HELP”. Include your company name, personal details and the event you registered for.

Invoice

How do I get an invoice? I did not receive my invoice, can you resend it?
What if my invoice contains a mistake?

Once registered, your invoice is automatically sent by mail to the company address provided at registration. If your invoice includes an error, you need a copy, or you wish to receive it at a different address, please send an email to customerhelpdesk@reedmidem.com with the subject line “RESEND INVOICE” or “INVOICE ERROR”. Explain that you would like another copy of your invoice, or that it contains an error (specify the error). Include your company name, personal details and the event you registered for.

Delegate registration

Can I cancel, amend or replace a delegate registration?

Your registration is personal to you and non-refundable. Under certain conditions, it can be transferred to a person who works at the same company and office that you do. Your delegate details can, of course, be amended by contacting the Customer Helpdesk.

To transfer or amend your delegate registration, contact customerhelpdesk@reedmidem.com with subject line “CHANGE DELEGATE REGISTRATION”. Explain the nature of your request, and don’t forget to include your company name, personal details and the event you’re attending.

Hotel booking

What is my login and password for Hotel Booking?
I am having trouble accessing Hotel Booking.

If you have registered, your access code should be sent to you via email once online booking opens. If the problem persists, contact customerhelpdesk@reedmidem.com with subject line “HOTEL BOOKING”. Specify your request, company name, personal details and the event you registered for.

Exhibitors: if you have questions about your accommodation, contact the hotel department by email or by phone: +33 (0)1 79 71 95 29 (service only available to registered delegates).

For our list of hotel partners, click here.

VISA

Do I need a VISA to attend and can you help in getting one?

Depending on your origin of departure, a visa may be required to enter France. Please consult the French Ministry of Foreign and European Affairs website to find out which documents are required for entry.

Should you need assistantce to get a VISA, please contact customerhelpdesk@reedmidem.com with subject line “VISA REQUEST”. Specify your request, company name, personal details and the event you registered for.

REGISTRATION

Payment methods

What are the different methods of payment?

Pay online by credit card, or send your completed offline contract to pay by bank transfer, credit card or check.

UK & Ireland & Australia & New Zealand
Greybrook House - 28 Brook Street
London W1K 5NQ
Tel.: +44 (0)20 7528 0086
Fax: +44 (0)20 7895 0949
Jessica.Thorn@reedmidem.com

North America - USA , Canada
Client Administration
360 Park Avenue South - 9th Floor
New York, NY 10010
Tel.: + 1 212 284 5130
Fax: +1 212 284 5148
midemusa@reedmidem.com

Europe (excluding the UK),
Asia, Middle East, Africa, Latin America

Client Administration
27, quai Alfonse Le Gallo - CS 10026
92513 Boulogne Billancourt Cedex
Tel.: +33 (0)1 79 71 98 10
Fax: +33 (0)1 79 71 99 20
customerhelpdesk@reedmidem.com

Please note that for security reasons, we cannot accept credit card payments via email. Credit card details received by email will automatically be deleted and the contract destroyed.