September 30, 2013

FAQ

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REGISTRATION

Payment methods

What are the different methods of payment?

Pay online by credit card, or send your completed offline contract to pay by bank transfer, credit card or check.

UK & Ireland & Australia & New Zealand
Greybrook House - 28 Brook Street
London W1K 5NQ
Tel.: +44 (0)20 7528 0086
Fax: +44 (0)20 7895 0949
Jessica.Thorn@reedmidem.com

North America - USA , Canada
Client Administration
360 Park Avenue South - 9th Floor
New York, NY 10010
Tel.: + 1 212 284 5130
Fax: +1 212 284 5148
midemusa@reedmidem.com

Europe (excluding the UK),
Asia, Middle East, Africa, Latin America

Client Administration
27, quai Alfonse Le Gallo - CS 10026
92513 Boulogne Billancourt Cedex
Tel.: +33 (0)1 79 71 98 10
Fax: +33 (0)1 79 71 99 20
customerhelpdesk@reedmidem.com

Please note that for security reasons, we cannot accept credit card payments via email. Credit card details received by email will automatically be deleted and the contract destroyed.

Online registration

I am having trouble registering online. Can you help?

If you encounter trouble submitting payment online, download and complete the offline contract available in the Register section. Include your credit card information. Then fax it to the following number: +33 (0)1 79 71 90 90. Should you prefer to pay by bank transfer, mail it to us at this address: customerhelpdesk@reedmidem.com
Please note that for security reasons, we cannot accept credit card payments via email. Credit card details received by email will automatically be deleted and the contract destroyed.

For further assistance, email customerhelpdesk@reedmidem.com with subject line “REGISTRATION HELP”. Include your company name, personal details and the event you registered for.

Invoice

How do I get an invoice? I did not receive my invoice, can you resend it?
What if my invoice contains a mistake?

Once registered, your invoice is automatically sent by mail to the company address provided at registration. If your invoice includes an error, you need a copy, or you wish to receive it at a different address, please send an email to customerhelpdesk@reedmidem.com with the subject line “RESEND INVOICE” or “INVOICE ERROR”. Explain that you would like another copy of your invoice, or that it contains an error (specify the error). Include your company name, personal details and the event you registered for.

Wire transfer

How long does it take to process my wire transfer?

Please take into account 2 to 7 business days for completion of a wire transfer.

I haven’t received my invoice, can you resend it before I process the transfer?

Once registered, your invoice is automatically sent by mail and by email to the company contact provided at registration*. If you need a copy, or you wish to receive it at a different address, please send an email to customerhelpdesk@reedmidem.com with the subject line “RESEND INVOICE” or “INVOICE ERROR including your company name, personal details and the event you registered for.

*Special notice for UK, Ireland, Australia, New Zealand and British Virgin Islands residents: When paying by wire transfer, the invoice number can only be sent by our UK offices upon reception of your payment. Please use the order ID and total amount included in the confirmation email to generate the transfer first.

I haven’t received my order confirmation and order ID, which is now requested for processing the wire transfer. Can you resend it?

Please check your spam folder for any confirmation email you would have missed. Alternatively, send an email to customerhelpdesk@reedmidem.com with the subject line “RESEND ORDER ID”, including your company name, personal details and the event you registered for.

What bank information should I use to process my wire transfer?

If you are a resident of the UK, Ireland, Australia, New Zealand or British Virgin Islands, please download the bank information here.
For all other countries, please download the bank information here.

When processing the transfer, your bank may make charges and deduct this from the total amount. Please check with your bank in advance to ensure the correct amount reaches us.

Delegate registration

Can I cancel, amend or replace a delegate registration?

Your registration is personal to you and non-refundable. Under certain conditions, it can be transferred to a person who works at the same company and office that you do. Your delegate details can, of course, be amended by contacting the Customer Helpdesk.

To transfer or amend your delegate registration, contact customerhelpdesk@reedmidem.com with subject line “CHANGE DELEGATE REGISTRATION”. Explain the nature of your request, and don’t forget to include your company name, personal details and the event you’re attending.

Hotel booking

What is my login and password for Hotel Booking?
I am having trouble accessing Hotel Booking.

If you have registered, your access code should be sent to you via email once online booking opens. If the problem persists, contact customerhelpdesk@reedmidem.com with subject line “HOTEL BOOKING”. Specify your request, company name, personal details and the event you registered for.

Exhibitors: if you have questions about your accommodation, contact the hotel department by email or by phone: +33 (0)1 79 71 95 29 (service only available to registered delegates).

For our list of hotel partners, click here.

VISA

Do I need a VISA to attend and can you help in getting one?

Depending on your origin of departure, a visa may be required to enter France. Please consult the French Ministry of Foreign and European Affairs website to find out which documents are required for entry.

Should you need assistantce to get a VISA, please contact customerhelpdesk@reedmidem.com with subject line “VISA REQUEST”. Specify your request, company name, personal details and the event you registered for.

REGISTRATION

Payment methods

What are the different methods of payment?

Pay online by credit card, or send your completed offline contract to pay by bank transfer, credit card or check.

UK & Ireland & Australia & New Zealand
Greybrook House - 28 Brook Street
London W1K 5NQ
Tel.: +44 (0)20 7528 0086
Fax: +44 (0)20 7895 0949
Jessica.Thorn@reedmidem.com

North America - USA , Canada
Client Administration
360 Park Avenue South - 9th Floor
New York, NY 10010
Tel.: + 1 212 284 5130
Fax: +1 212 284 5148
midemusa@reedmidem.com

Europe (excluding the UK),
Asia, Middle East, Africa, Latin America

Client Administration
27, quai Alfonse Le Gallo - CS 10026
92513 Boulogne Billancourt Cedex
Tel.: +33 (0)1 79 71 98 10
Fax: +33 (0)1 79 71 99 20
customerhelpdesk@reedmidem.com

Please note that for security reasons, we cannot accept credit card payments via email. Credit card details received by email will automatically be deleted and the contract destroyed.

Contact the customer helpdesk

Fill in the form

+33 (0)1 79 71 99 99

Ready to go? Let's talk visibility!

Contact Antoinette Lavallette

+33 (0)1 79 71 94 49

antoinette.lavallette@reedmidem.com

Ready to go? Let's talk visibility!

Contact Ashley Konate

+33 (0)1 79 71 98 09

ashley.konate@reedmidem.com

Other alternative ways to go to Cannes from the airport with our privileged partners

  • CAR RENTAL

    Rent a car for the event with our official partner Sixt and receive up to a 10% reduction.

    Book online or call the Sixt reservation centre, +33 (0) 820 00 74 98.
    Be sure to mention the promotion code: 9963828.
    Please note that this reduction is subject to availability and only applies to prepaid payment via the Sixt booking centre or on the Internet.

    Onsite, book your car at the Sixt desk located in Hall Riviera.

  • CAR PARKS

    A number of covered public car parks are located within walking distance of the Palais des Festivals.

    Payment requires season tickets, available at the Tourism Office at the Palais des Festivals. If you choose to reserve a space, Reed MIDEM strongly advises you to do so well in advance of the market.

    Uniparc Cannes SNC
    Book a space online
    Tel:+33 (0)4 93 68 79 02

    Equiptech
    Fax: +33 (0)4 92 98 70 01
    Email: Equiptech

  • HELICOPTER

    Give yourself a midem entrance to remember: fly in on a helicopter for two or more!

    Azur Hélicoptère operates regular 7-minute flights between Nice Côte d’Azur International Airport and Cannes. A shuttle takes you from the Cannes heliport to your destination.

    Show participants benefit from a negotiated rate of 135€ per person (+15€ heliport tax).

    For more information, visit Azur Helicoptère. For reservations, email Azur Helicoptère or call +33 (0)4 93 90 40 70.

  • PRIVATE TRANSFERS

    For short trips or long trips, 1 person or 8 people, rent a private car with driver and save over 20% with our official partner Chabé.

    For example:
    Airport transfer from Nice to Cannes: €115 (Sedan) or €145 (Van-7 Pax)
    Evening offer* (as directed 3 hours): €250

    For quotation and booking, click here.

    For more information, email riviera@chabe-grandsud.com or call +33 4 93 43 90 91.

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